Delivery & Returns

When should I expect to receive my order?

At zazen Water, we pride ourselves on same day dispatch for all orders received before midday (12pm) Monday to Friday Brisbane time. If you place your order after midday, your order will be dispatched the following business day, handled with love by our Customer Service team.

To find out how long it will take for your zazen Water order to arrive once dispatched, please refer to the table below. This shows the estimated delivery timeframes around Australia from our Brisbane head office where all orders are dispatched with Australia Post. Once your order has been dispatched, you will receive tracking emails directly from Australia Post where you will be able to track your own order. 

Please note: If your order is Authorised to Leave, Australia Post have advised that this is at Australia Post’s discretion – if they deem it unsafe to leave they will take it to your nearest Post Office for collection. 

Destination Delivery Timeframe (approx)
Brisbane & Toowoomba 2 business days
Gold Coast & Sunshine Coast 2 – 3 business days
Sydney, Canberra, Melbourne Metro, Geelong, Cairns 3 – 4 business days
Adelaide, Perth Metro & Hobart 5 – 6 business days
Australian Country areas 

Up to 10 business days

If your order is being delivered to a location within Australia that is not listed in the above table, please click here to check the delivery timeframe on the Australia Post web site. On the Within Australia tab, enter 4059 as the From Postcode along with your postcode and refer to the Parcel Post delivery time estimate.

If your order is being delivered to an overseas address, we will be sending your parcel with Australia Post via International Express.  To view the Australia Post delivery times to any other country, please click here. Click on the Overseas tab, and enter 4059 as the From Postcode, and choose your International Country and refer to the Express delivery time estimate. 

I want to return something, what do I need to do?

If you have purchased the product directly from zazen Water:

If you are not satisfied with any zazen Water product and would like to return it, you can do so within 90 days of purchase. Please call us on 1300 78 24 25 to speak with one of our friendly team.

Once the return has been confirmed with our team, please send your zazen Water product to the following address: 

   zazen Water
   Unit 7  / 38 Bishop Street
   Kelvin Grove  QLD  4059

zazen Water will refund the total product purchase amount (this does not include any postage paid to receive or return the goods to us) within 5 days of receiving the returned product. If you paid for the product via credit card, the amount will be refunded back on to the card used at the time of purchase. If you paid via cash, cheque or money order, the refund will be made either to a bank account directly, or via cheque, whichever is preferred by you.

If you have purchased the product from a zazen Water Reseller or Retail Outlet stocking our products:

If you have purchased the product directly from a zazen Water Reseller or Retail Outlet, the conditions of sale for your zazen Water are set by the person/company you purchased them from. If you wish to return your product, you will need to contact them directly and organise the return with them.

Need Assistance?  We're at your service!

Should you need to contact zazen Water, please complete our online enquiry form below or call 1300 78 24 25 and one of our friendly team will be able to assist you.  Our office hours are 9am to 5pm Brisbane time, Monday to Friday.

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