Yes, please call or email us and tell us about yourself. If you would also like extra brochures to share with others let us know and we will include with your personal or clinic system, thank you.

No, our only requirement is that you keep your demonstration or personal water system up to date with replacement filters and stones, which we remind you when they are due.

We offer 7 to 30 day payment terms by direct bank transfer (agreed at the time of sign up and depending on your first order). If you wish to pay using Visa or MasterCard we do charge a transaction fee of 1.7% (which is our cost from the bank).

Yes - the customer gets a packing slip only along with the product ordered including installation guide, product brochures etc. As the Partner, you manage the invoice and payment with your customers, not zazen. We then invoice you at your wholesale rate plus delivery.

Yes, you give us that information when you place an order. Your customers and all their purchase history is registered against you as their Partner in our Customer Database.

Yes - zazen has a state of the art customer management database (CRM). This means that we manage a complete database record of all your customers, including when and what they have purchased.

You can choose from 2 options in terms of managing your customers' replacement parts: 

• You can hold stock of zazen replacement parts, and when your customers are due to replace their parts, we will email your customers directly and advise them to contact you as their Partner to make a purchase; or
• zazen Water can manage all the replacement reminders and sales directly with your customers, and there is no ongoing requirement from you to service them for their replacement parts.

If you are a retail store – we include a warranty card inside every zazen Alkaline Water system box. If this is sent back to us by the customer, we enter the details against you as the Partner. When the customer is due for filter replacements, we email them directly and inform them to visit your store or contact you to purchase their replacement parts.

Yes - this is option 2 above, just inform us when we set up your wholesale account.

Yes, we have a secure Partner Site called the zazen Partner Portal which you login to from our web site. You will be sent a login and password when you join zazen as a Partner. You can access all marketing information, price lists and product support aids from this site and place orders online 24 x 7.

zazen head office is located in Brisbane and we deliver predominantly via Australia Post which provides order tracking via email and text message. All orders received on a business day by 12 noon Brisbane time are shipped same day. All orders received after 12pm Brisbane time are dispatched on the next business day.

Click here to view our Shipping Timeframes.

We have a range of support and marketing material for all our zazen Water products. Brochures and posters are available and can be ordered at our cost. Minimum order quantity is 50 per brochure. They are approx. 20 cents each to order, plus postage costs.

Once you join us, all support aids are detailed in the Partner Portal. We also send you a starter pack of brochures at no cost so you can get going straight away in promoting our products to your clients and customers.

Simply complete our zazen Partner Application form above.

We will call you to discuss further, and you will be sent our Partner Agreement which you need to agree to the terms and conditions before making your first wholesale purchase. You need to already be using (or purchase) a zazen Alkaline Water system when you sign up to our program.

Yes, you can offer discounts on our products if you market directly to your customer base via your own personal emails, letters or phone calls. You cannot market zazen products at less than RRP on any public pages on your web site or on any public web site, including all auction site e.g. eBay, discount shopping sites, etc. You also cannot set up any Facebook, web page or other with the zazen Logo and brand as the key name for the site (this is covered in our Partner Agreement). This would make it unfair to all other Partners, and unfair to you, should we allow other Partners to do the same.

You will see that on our zazen Web site we always sell all products at RRP. If we ever have a special online promotion, which we do from time to time, Partners are also given the same discounts/gifts.

There is no fee or subscription cost with our Partner Program. The only costs incurred are when you order products for sale, or marketing materials such as brochures.

We offer a 90-day money back guarantee. You manage this directly with your customer, please inform us if there is an issue so we can assist with resolution. Often, the customer just requires additional assistance or information on how the product is meant to work.

If a customer sends back a system or product, we will refund you the purchase amount less shipping fees. You manage the refund back to your customer and we ask this is done in a timely and professional manner of course. The product must be returned to zazen.